Omnichannel Support Captain, Willowbrook Mall - TX - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role involves expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. The position includes leading colleagues in assigned tasks, supporting store activities, maintaining merchandise standards, and using store technology to assist with selling and order fulfillment.
Requirements
- High school diploma or equivalent.
- Effective communication with customers and ability to give clear direction to colleagues.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent standing, moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Color vision.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Model and provide timely feedback on ways to improve the customer experience.
- Resolve customer issues with customer-focused solutions and problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve the customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used in selling and order fulfillment.
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
