Omnichannel Support Captain, Willowbrook Mall - TX - Full Time

Macy's • Houston, TX

4d • Onsite

About The Position

As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, promotional and omnichannel selling initiatives, and communicating expectations and priorities to colleagues under the supervision of a People Leader. Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position is at the Macy’s Willowbrook Mall location in Texas.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds and meet the position’s physical requirements.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model excellent customer service and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer issues using customer-focused solutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders during the day to plan and monitor store activities.
• Provide People Leaders with continuous feedback to improve customer experiences and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in meeting merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
• Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED