Retail Fragrances Sales Counter Manager - Jo Malone, Easton - Full Time

Macy's•Columbus, OH

1d•Onsite

About The Position

The Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, and sales: providing personalized consultations and expert product application, understanding customer preferences, and building lasting client relationships through outreach, follow-up, and consistent service. The Counter Manager works to meet and exceed sales goals, analyzes business performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene, merchandising, and team performance to deliver a polished brand experience. The Counter Manager sets a positive example, prepares the counter for customers, reviews daily sales goals, and stays current on product launches, best-sellers, and beauty trends. They lead on the sales floor by welcoming customers, coaching the team, maintaining clean and stocked testers and current signage, and supporting merchandising updates. They encourage loyalty enrollment and credit account acquisition, collaborate with colleagues, and help resolve customer concerns professionally. The position requires flexibility and dependable attendance; full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Flexibility, sound judgment, strong attention to detail, and passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead a team of Beauty Advisors and manage the activities of a cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Develop client relationships through outreach, follow-up, and personalized service.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about product launches, best-sellers, and beauty trends, and support team education.
Coach and support the team, model collaboration, and help achieve individual and store results.
Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Maintain regular, dependable attendance and punctuality; availability may include days, evenings, weekends, and holidays.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice