Retail Fragrances Sales Associate - Jo Malone, Easton - Part Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations based on customers’ style, mood, and preferences, and demonstrate and sell fragrances and related beauty products. You educate customers about fragrance notes, layering techniques, and product usage while building meaningful customer connections and anticipating their needs. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, top sellers, trends, and promotions, and contribute to a seamless shopping experience. You support merchandising, inventory upkeep, and store operations, use point-of-sale and mobile selling technology, promote loyalty benefits and credit accounts, and work collaboratively with the Beauty team. Schedules depend on business needs and colleague availability; part-time colleagues are typically scheduled 12–24 hours per week, and all schedules include weekend shifts.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors, and to read and understand employment policies and safety rules in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use point-of-sale technology, digital tools, and handheld equipment, including a cash register.
- Ability to meet the position’s physical requirements, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations, demonstrations, and product education.
- Build customer relationships and loyalty using clienteling tools, promoting new product launches, events, offers, and loyalty benefits.
- Sell fragrances and related beauty products while meeting and exceeding daily sales goals.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Prepare and maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
- Process damages, testers, and select merchandise for return to vendors.
- Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and vendor education.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Collaborate with colleagues and support customers with care and honesty.
- Maintain hygiene and compliance standards and provide dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
