Retail Fragrances Sales Associate, Garden State Park - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating customer needs, and delivering attentive service. The role includes preparing and maintaining the sales floor, reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and building customer relationships through friendly, personal conversations. You maintain a shoppable space by merchandising new receipts, processing damages and testers or selected merchandise for vendor return, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to serve customers and the community. Colleagues work toward sales goals and continuously improve their product knowledge and service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. At least one year of customer service or selling experience is required. The position involves talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It requires standing for at least two consecutive hours and lifting at least 25 pounds. Close vision, color vision, depth perception, and focus adjustment are also required. Frequent use of computers and other technology, including handheld equipment and cash registers, is necessary.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored product recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
- Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide warm, welcoming hospitality and exceptional customer service.
- Engage customers, assess their preferences, demonstrate fragrances, and offer personalized product recommendations.
- Educate customers about fragrance notes, layering techniques, product usage, and related beauty products.
- Build customer relationships and loyalty using clienteling tools, and promote new launches, offers, and events.
- Meet and surpass daily sales goals, acquire new customers, open credit accounts, and share loyalty program benefits.
- Keep the sales floor clean, organized, and shoppable, including merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and support the shopping experience.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
