Retail Fragrances Sales Associate, Northshore - Part Time

Macy's•Peabody, MA

6h•$17 - $20

About The Position

The Fragrance Sales Associate creates a warm, welcoming environment through genuine hospitality and exceptional customer service. The associate engages customers with personalized fragrance recommendations based on their style, mood, and preferences, and demonstrates and sells fragrances and related beauty products. They educate customers about fragrance notes, layering techniques, and product use, anticipate customer needs, and build meaningful connections that support a seamless shopping experience. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, keeping informed about trends and promotions, and helping customers make confident purchasing decisions. Associates merchandise new receipts, process damages and vendor returns, update signs and pricing, and support merchandise moves. They promote loyalty benefits, work collaboratively with colleagues, and contribute to individual and store sales results. This is a part-time position. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and mobile selling technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers, build rapport, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
Sell fragrances and related beauty products and educate customers about fragrance notes, layering techniques, and usage.
Meet and surpass daily sales goals through exceptional service.
Build customer relationships and loyalty using clienteling tools, promoting launches, offers, events, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Collaborate with the Beauty team to help customers discover the full range of products and services.
Keep the sales floor clean, organized, and shoppable, including merchandising new receipts and supporting merchandise moves.
Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, learn about new arrivals and top sellers, and stay current on trends, promotions, and product education.
Support colleagues with honesty, care, and collaboration.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice