Retail Fragrances Sales Associate, Fair Oaks - Part Time

Macy's • Fairfax, VA

1d

About The Position

The Fragrance Sales Associate creates a warm, welcoming environment through genuine hospitality and exceptional customer service. The associate provides personalized fragrance recommendations, demonstrates and sells fragrances and related beauty products, and educates customers about fragrance notes, layering techniques, and usage. The role involves building customer relationships, anticipating needs, promoting loyalty, and contributing to a seamless shopping experience.

Associates prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with friendly, personal service. They maintain a clean, organized, and shoppable space by merchandising products, processing damages and testers, returning select merchandise to vendors, updating signs and prices, and supporting merchandise moves. They use point-of-sale and mobile selling technology, pursue sales goals, promote loyalty benefits, and collaborate with colleagues to improve customer and store results.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
• Ability to use point-of-sale technology, digital tools, and clienteling tools.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and provide warm, attentive service through personalized conversations and fragrance recommendations.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build lasting customer relationships using clienteling tools, and promote new product launches, offers, events, and loyalty benefits.
• Meet and surpass daily sales goals through exceptional service and effective selling.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, hygiene, and compliance practices.
• Process damages and testers, return select merchandise to vendors, update signs and pricing, and support merchandise moves.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and vendor training.
• Collaborate with colleagues and the Beauty team to deliver customer service and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed