Retail Fragrances Sales Associate, Woodfield - Part Time

Macy's • Schaumburg, IL

2d

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and deliver a seamless shopping experience.

You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, best sellers, trends, and promotions. You maintain the selling space by merchandising new receipts, processing damages, testers, and selected vendor returns, updating signs and pricing, and supporting merchandise moves. You promote the Loyalty program, help customers find what they need, and collaborate with colleagues to improve customer service and achieve individual and store results.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability for days, evenings, weekends, and holidays; all schedules include weekend shifts.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
• Ability to use point-of-sale technology and digital tools.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Welcome customers and provide personalized fragrance recommendations based on their preferences.
• Demonstrate and sell fragrances and related beauty products, and educate customers about notes, layering, and usage.
• Build customer relationships and loyalty using clienteling tools, and promote new launches, offers, events, and loyalty benefits.
• Meet and surpass daily sales goals through exceptional service; acquire new customers by opening credit accounts and sharing loyalty benefits.
• Maintain an organized, clean, and shoppable sales floor, including merchandising, inventory upkeep, hygiene, and compliance standards.
• Process damages, testers, and selected merchandise returns to vendors; update signs and pricing and support merchandise moves.
• Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
• Review sales goals and stay informed about new arrivals, best-selling products, trends, promotions, and product information through training and vendor education.
• Collaborate with the Beauty team and colleagues to serve customers and support individual and store results.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed