Retail Fulfillment Associate, Woodfield - Part Time

Macy's•Schaumburg, IL

13h

About The Position

As a Fulfillment Colleague, you will help create a seamless shopping experience for omnichannel customers by combining sales-floor engagement with back-of-house fulfillment work. You will select merchandise, pack and ship online orders, and assist with in-store and curbside pickup. You will greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations through attention to detail, teamwork, and hospitality. The role includes preparing the store for the day, reviewing goals and promotions, receiving and tagging merchandise, and organizing the stockroom. Customer-facing work includes greeting and assisting customers, completing pickups and orders accurately, recovering the sales floor and fitting rooms, updating signs and prices, restocking, and supporting merchandise moves. Colleagues also share loyalty program benefits, work toward sales goals, complete orders, and organize the stockroom to support the next day's operations. Part-time colleagues are typically scheduled 12–24 hours per week. Hours depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders with care.
Assist with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Receive and tag merchandise and organize the stockroom.
Review goals, product information, and promotions, and help prepare the store for success.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and work toward sales goals, including acquiring new customers by opening credit accounts.
Complete orders and organize the stockroom at the end of the day to prepare for the next day's operations.
Collaborate with colleagues to support customers, store results, and a positive customer experience.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice