Retail Fulfillment Associate, Woodfield - Part Time

Macy's•Schaumburg, IL

1d•$16 - $20•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to positive interactions, sales, customer loyalty, and store operations. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, fulfilling orders, and assisting customers on the sales floor or at curbside pickup. Colleagues maintain a shoppable store by recovering sales floors and fitting rooms, updating signs and prices, restocking merchandise, and supporting merchandise moves. They also share loyalty program benefits, work toward sales goals, organize the stockroom, and collaborate with teammates to prepare for the next day. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. All schedules include weekend shifts. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Resourcefulness, adaptability to changing priorities, ability to work independently, and strong teamwork.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders with care.
Assist with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Receive merchandise, tag items, and organize the stockroom.
Recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and support store results.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues to provide helpful customer service and support store operations.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice