Retail Fragrances Sales Associate, Woodfield - Part Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, while educating customers on fragrance notes, layering techniques, and usage. You foster meaningful customer connections, anticipate needs, and contribute to a seamless shopping experience. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, staying current on trends and promotions, and building customer relationships through friendly, personal service. You maintain a shoppable space by merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help customers complete their purchases, collaborate with colleagues, and work toward sales and store goals. This part-time position typically involves 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required, and availability for days, evenings, weekends, and holidays is expected. At least one year of customer service or selling experience is required. The work involves frequent standing and movement, lifting, reaching, and use of computers and sales technology.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers with warmth and product expertise and provide personalized recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology and digital tools.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Ability to talk, move constantly, stand, and reach with arms and hands.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Greet and engage customers warmly, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, events, and loyalty program benefits.
- Meet and surpass daily sales goals through exceptional service and effective selling.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain a clean, organized, hygienic, compliant, and shoppable sales space.
- Merchandise new receipts, process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Collaborate with colleagues and the Beauty team, support one another, and participate in ongoing training and vendor education.
- Ensure customers have what they need and conclude interactions with a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
