Retail Fragrances Sales Associate, Trumbull - Part Time

Macy's•Trumbull, CT

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage while anticipating their needs and building meaningful connections. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping merchandise organized and shoppable. You maintain customer relationships, promote loyalty benefits, and support sales and store results through excellent service, teamwork, and ongoing learning. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and availability. All schedules include weekend shifts.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, demonstrate fragrances, assess preferences, and offer tailored recommendations.
Ability to use point-of-sale technology, digital tools, and clienteling tools.
Ability to communicate and collaborate with customers and colleagues.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and provide warm, personalized service.
Assess customer preferences and recommend, demonstrate, and sell fragrances and related beauty products.
Educate customers about fragrance notes, layering techniques, and product usage.
Use clienteling tools to build customer relationships, promote product launches and events, and encourage loyalty.
Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and vendor education.
Maintain a clean, organized, and shoppable sales floor; merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with the Beauty team and colleagues to support customers and store results.
Maintain hygiene and compliance standards and dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice