Retail Fragrances Sales Associate, North Star Mall - Full Time

Macy's•San Antonio, TX

About The Position

As a Fragrance Sales Associate, you create a warm and welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and help deliver a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and keeping merchandise organized and shoppable. You maintain customer relationships, support merchandising and inventory tasks, and contribute to sales and store results through service, product knowledge, and collaboration. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide product recommendations.
Ability to use point-of-sale technology, digital tools, and clienteling tools.
Ability to communicate and collaborate with customers and colleagues.
Ability to meet sales goals and support customer loyalty.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
Educate customers about fragrance notes, layering techniques, usage, new launches, and related products.
Build customer relationships and loyalty using clienteling tools, promoting offers, launches, events, and loyalty benefits.
Meet and surpass daily sales goals through exceptional service and effective selling.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Prepare and maintain an organized, clean, and shoppable sales floor; merchandise new receipts and update signs and pricing.
Process damages, testers, and selected merchandise for return to vendors, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale systems, cash registers, handheld equipment, and mobile selling technology to process transactions and support the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product education.
Collaborate with teammates and the Beauty team to serve customers and achieve individual and store results.
Provide a courteous closing interaction, share loyalty program benefits, ensure customers have what they need, and thank them.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice