Retail Receiving Support Associate, North Star Mall - Full Time
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Responsibilities include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time; and keeping the stockroom and sales floor running efficiently. The role also includes customer interaction, such as greeting shoppers, resolving issues, and delivering orders curbside with care. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, hospitality, and sales support. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; greeting customers and helping resolve issues; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; supporting merchandise moves; fulfilling orders; and organizing the stockroom at the end of the day. Colleagues are expected to support teammates, improve their work, achieve sales goals, and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required for days, evenings, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and move merchandise.
- Maintain inventory accuracy and organize the stockroom.
- Pick, pack, and retrieve orders from back-of-house storage.
- Monitor alerts and complete Buy Online Pickup In-Store orders on time.
- Deliver orders curbside to customers.
- Greet customers, listen to their needs, and resolve issues.
- Recover the sales floor and fitting rooms, update signs and pricing, and restock merchandise.
- Support store operations, merchandise moves, and sales goals.
- Collaborate with colleagues and help prepare the store and team for success.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
