Retail Fragrances Sales Associate, North Star Mall - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You foster customer connections, anticipate needs, and deliver a seamless shopping experience. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, staying informed about trends and promotions, and building customer relationships. Colleagues maintain merchandise presentation and inventory, process damages and vendor returns, update signs and pricing, support merchandise moves, share loyalty benefits, and work collaboratively to achieve individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and mobile selling technology.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide personalized, attentive service.
- Assess customer preferences, demonstrate fragrances, and recommend suitable products.
- Educate customers about fragrance notes, layering techniques, and product usage.
- Demonstrate and sell fragrances and related beauty products.
- Build lasting customer relationships using clientele tools and promote new product launches, events, offers, and loyalty benefits.
- Meet and surpass daily sales goals and contribute to store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Keep the sales floor clean, organized, shoppable, and prepared for customers.
- Merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Collaborate with the Beauty team and colleagues to serve customers and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
