Retail Fragrances Sales Associate, Garden State Park - Full Time

Macy's • Cherry Hill, NJ

2d

About The Position

The Fragrance Sales Associate creates a warm, welcoming shopping environment through genuine hospitality and exceptional customer service. The role engages customers with personalized fragrance recommendations based on their style, mood, and preferences, and demonstrates and sells fragrances and related beauty products. Associates educate customers about fragrance notes, layering techniques, and usage while building relationships and anticipating customer needs.

The associate helps prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and keeping merchandise organized and shoppable. Daily work includes merchandising new receipts, processing damages, testers, and selected merchandise for vendor return, updating signs and pricing, and supporting merchandise moves. Associates use point-of-sale systems and mobile selling technology, promote loyalty benefits and credit accounts, and work collaboratively with the Beauty team to meet sales goals and deliver a seamless customer experience.

This is a full-time position, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
• Ability to perform the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome customers promptly and provide warm, personalized service.
• Assess customer preferences and recommend, demonstrate, and sell fragrances and related beauty products.
• Educate customers about fragrance notes, layering techniques, product use, new launches, promotions, and events.
• Build customer relationships and loyalty using clienteling tools and by promoting loyalty program benefits and credit accounts.
• Meet and surpass daily sales goals through exceptional service and effective selling.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, and necessary merchandise moves.
• Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
• Use point-of-sale technology, handheld equipment, and digital tools to process transactions and support the shopping experience.
• Collaborate with customers, colleagues, and the Beauty team to support sales events and customer needs.
• Maintain hygiene and compliance standards and participate in ongoing training and vendor education.
• End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed