Retail Fragrances Sales Associate, Garden State Plaza - Full Time

Macy's • Paramus, NJ

19h • $17 - $21

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on fragrance notes, layering techniques, and usage. You foster meaningful customer connections, anticipate needs, and deliver attentive service.

You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and top-selling items, and keep up with trends and promotions. You merchandise products, process damages and vendor returns, update signs and pricing, support merchandise moves, and help ensure a clean, organized, shoppable space. You share loyalty program benefits, support colleagues, work toward sales goals, and contribute to individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays. At least one year of customer service or selling experience is required.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
• Ability to use clienteling tools, point-of-sale technology, and digital or mobile selling tools.
• Ability to meet sales goals and support customer acquisition, loyalty, and product promotion.
• Ability to maintain merchandising, inventory, hygiene, and compliance standards.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and provide warm, personalized service, engaging them in conversations and building lasting relationships.
• Assess customers’ preferences and demonstrate fragrances, providing tailored recommendations and education about fragrance notes, layering, and use.
• Sell fragrances and related beauty products, promote new launches and events, and collaborate with the Beauty team to introduce customers to products and services.
• Use clienteling tools to build customer relationships, promote offers, and encourage loyalty.
• Meet and surpass daily sales goals and acquire new customers by opening credit accounts and explaining loyalty benefits.
• Maintain a clean, organized, and shoppable sales floor by merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
• Maintain inventory, hygiene, and compliance standards and review sales goals, product arrivals, trends, and promotions.
• Use point-of-sale technology and digital or mobile selling tools to process transactions and improve the shopping experience.
• Support teammates through honest, caring, and collaborative service.
• Maintain dependable attendance and punctuality and participate in ongoing training and vendor education.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed