Helly Hansen- Retail Supervisor @ Newport

Kontoor Brands, Inc.•Newport, RI

13d•$20 - $25

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and coordinating day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are followed consistently. The role includes serving customers through product recommendations, fitting-room assistance, and loyalty-program promotion; maintaining visual merchandising and store readiness; supporting daily operations, safety, and loss prevention; and guiding team members through task assignment, coaching, onboarding, and training. The supervisor also acts as Manager on Duty on a rotating basis and supports labor and payroll plans under the direction of the Store Manager or Assistant Store Manager.

Requirements

Must be at least 18 years of age.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts.
Ability to walk and move to assist customers, retrieve merchandise, and recover the store.
Ability to maneuver and/or lift 25 pounds regularly and up to 50 pounds occasionally.
Ability to push and pull full racks of merchandise for restocking.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays and/or rearrange the store layout.
Vision to read labels accurately, assist customers, and perform tasks requiring attention to detail.
Ability to use fine manipulation and grasp items to sort and organize clothing, place items on hangers, fold, and organize merchandise by color and size.

Nice To Haves

Retail or customer-facing experience.

Responsibilities

Deliver excellent customer service and uphold retail standards for the in-store experience.
Initiate conversations with customers to learn their interests and identify suitable products.
Assist customers in fitting rooms and recommend products aligned with their needs and preferences.
Promote the rewards program and lead the team toward loyalty goals.
Learn about new products and trends, and provide customers with information about product performance, features, and specifications.
Meet personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise assigned store areas according to brand guidelines, adapting as needed to support sales and visual impact.
Ensure adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and carry out plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis.
Assign tasks to team members to support daily goals.
Coach Sales Associates and Sales Leads in the moment and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service, loss prevention, and store procedures.
Address customer concerns professionally and according to company guidelines.
Execute labor and payroll expense management plans under the direction of the Store Manager or Assistant Store Manager.
Delegate tasks, follow up, and ensure shift goals and priorities are achieved.
Share ideas and best practices, encourage feedback and learning, and help improve selling effectiveness and customer loyalty.
Anticipate business needs such as deliveries, peak traffic, and promotions, and help the team prepare through planning and prioritization.
Model ethical behavior, respect differences, and report concerns or policy violations appropriately.
Identify opportunities to improve visual presentation and store readiness, and share ideas with the Assistant Store Manager and Store Manager.