Helly Hansen - Retail Floor Supervisor

Kontoor Brands•Tulalip, WA

13d

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and coordinating day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The role includes providing customer service and product guidance, contributing to personal and store sales goals, maintaining visual and operational standards, and assisting with loss prevention and safety initiatives. The supervisor acts as Manager on Duty on a rotating basis, assigns tasks, coaches and trains team members, and helps manage labor and payroll expenses under the direction of the Store Manager or Assistant Store Manager. Kontoor Brands describes itself as a portfolio of Wrangler, Lee, and Helly Hansen. Helly Hansen develops professional-grade apparel for outdoor conditions and is a leader in technical sailing and performance ski apparel. The company encourages applicants with varied backgrounds, experiences, and perspectives.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts.
Ability to lift or maneuver 25 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull full racks of merchandise.
Ability to reach, stretch, bend, stoop, and crouch to retrieve merchandise, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
Vision sufficient to read labels, assist customers, and perform detail-oriented tasks.
Fine manipulation and grasping ability to sort and organize clothing, place items on hangers, and fold and organize merchandise by color or size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Deliver excellent customer service and maintain retail standards that align with company expectations.
Initiate conversations with customers to understand their interests and recommend suitable products.
Assist customers in fitting rooms and provide advice about product performance, features, and specifications.
Use suggestive selling and promote the rewards program to build customer loyalty and support sales goals.
Learn about new products and trends, achieve personal sales targets, and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated store areas according to brand guidelines and adapt presentation to support sales and visual impact.
Follow company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them immediately to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and execute plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis and assign tasks to help team members achieve daily goals.
Provide in-the-moment guidance to Sales Associates and Sales Leads and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service, loss prevention, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Execute labor and payroll expense management plans under the direction of the Store Manager or Assistant Store Manager.
Guide the team through delegation and follow-up to ensure shift goals and priorities are achieved.
Share ideas and feedback to improve customer engagement, loyalty, selling effectiveness, and store readiness.
Anticipate business needs, including deliveries, peak traffic, and promotions, and help the team prepare through planning and prioritization.
Model ethical behavior, respect differences, and report concerns or policy violations appropriately.