Helly Hansen - Retail Floor Supervisor - Woodbury Outlet

Kontoor Brands•Woodbury, NY

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and coordinating day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The role includes acting as Manager on Duty on a rotating basis, supporting daily store operations and sales goals, and helping maintain a clean, organized, safe, and well-merchandised store. The supervisor also assists with onboarding and training team members and helps manage labor and payroll expenses under the direction of the Store Manager or Assistant Store Manager. Helly Hansen, part of Kontoor Brands, develops professional-grade apparel for outdoor activities and work. The company’s products are sold in more than 40 countries and are used by professionals and enthusiasts.

Requirements

Must be at least 18 years of age.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts.
Ability to walk around the store to assist customers, retrieve merchandise, and recover the store.
Ability to maneuver or lift 25 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull full racks of merchandise.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
Vision to read labels accurately, assist customers, and complete tasks requiring attention to detail.
Ability to use fine manipulation and grasp items to sort and organize clothing, including placing garments on hangers and folding and organizing by color or size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Deliver excellent customer service and uphold retail standards that align with company expectations.
Initiate conversations with customers, learn their interests, and recommend products based on their needs and preferences.
Assist customers in fitting rooms and provide information and advice about product performance, features, and specifications.
Promote the rewards program and lead the team toward loyalty goals.
Learn about new products and trends to better engage customers.
Achieve personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated store areas according to brand guidelines, adapting as needed to support sales and visual impact.
Ensure adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and execute plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis and assign tasks to team members to support daily goals.
Provide in-the-moment guidance to Sales Associates and Sales Leads and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service expectations, loss prevention, and store procedures.
Address customer concerns professionally and according to company guidelines.
Execute labor and payroll expense management plans under the direction of the Store Manager or Assistant Store Manager.
Delegate tasks, follow up, and ensure shift goals and priorities are achieved.
Share ideas and feedback, encourage learning and collaboration, and help the team adapt to changing business needs.
Anticipate deliveries, peak traffic periods, and promotions, and help the team prepare through planning and prioritization.
Model ethical behavior, respect differences, and report concerns or policy violations appropriately.
Identify opportunities to improve visual presentation and store readiness, and share ideas with the Assistant Store Manager and Store Manager.