Retail Floor Supervisor - Helly Hansen

Kontoor Brands•Denver, CO

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and coordinating day-to-day store execution. The role supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The supervisor provides customer service and product guidance, supports visual merchandising and store operations, and acts as Manager on Duty on a rotating basis. The position also helps train team members, delegate tasks, address customer concerns, and manage labor and payroll expenses under the direction of the Store Manager or Assistant Store Manager.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts.
Ability to walk and move around the store to assist customers, retrieve merchandise, and recover the store.
Ability to maneuver and/or lift 25 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull full racks of merchandise.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
Vision to read labels accurately, assist customers, and perform tasks requiring attention to detail.
Ability to use fine manipulation and grasp hands to sort and organize clothing, including hanging, folding, and organizing by color or size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Deliver excellent customer service and maintain retail standards that align with company expectations.
Engage customers to learn their interests, recommend suitable products, assist in fitting rooms, and encourage purchases through suggestive selling.
Promote the rewards program and lead the team toward loyalty goals.
Learn about new products and trends, provide product information, and achieve personal sales targets while contributing to store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Help lead daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated store areas according to brand guidelines and adapt presentation to support sales and visual impact.
Ensure adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and carry out plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis and assign tasks to team members to support daily goals.
Coach Sales Associates and Sales Leads in the moment and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service, loss prevention, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Carry out labor and payroll expense management plans under the direction of the Store Manager or Assistant Store Manager.
Delegate tasks, follow up, and ensure shift goals and priorities are met.
Share ideas and best practices, encourage feedback and learning, and help the team respond positively to changing business needs.
Anticipate deliveries, peak traffic, and promotions and help prepare the team through planning and prioritization.
Uphold company values, respect differences, model ethical behavior, and report concerns or policy violations.
Assess store conditions and identify opportunities to improve visual presentation and store readiness, sharing ideas with the Assistant Store Manager and Store Manager.