Helly Hansen- Retail Supervisor @ Newport

Kontoor Brands • Newport, RI

12d

About The Position

The Retail Floor Supervisor is a key leadership role that supports store sales performance, delivers an exceptional customer experience, and coordinates day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed.

The role includes opening and closing the store, serving as Manager on Duty on a rotating basis, supporting customer service and sales goals, and helping maintain visual, operational, and safety standards. The position requires open availability, including evenings, weekends, and holidays, and involves active work throughout the store, including lifting and moving merchandise.

The listed pay range is $20–$25 per hour. Kontoor Brands describes its workplace as centered on equitable opportunities and belonging, and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Requirements

• Must be at least 18 years old.
• Open availability, including evenings, weekends, and holidays.
• Ability to communicate clearly and respectfully with customers and team members.
• Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
• Ability to stand and move throughout the store during scheduled shifts.
• Ability to walk around the store to assist customers, retrieve merchandise, and recover the store.
• Ability to maneuver and/or lift 25 pounds regularly and up to 50 pounds occasionally.
• Ability to push and pull full racks of merchandise.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
• Ability to perform occasional manual labor to assemble displays and/or rearrange the store layout.
• Vision sufficient to read labels, assist customers, and perform detail-oriented tasks.
• Ability to use fine manipulation and grasp items to sort and organize clothing, place garments on hangers, fold items, and organize merchandise by color and size.

Nice To Haves

• Retail or customer-facing experience is preferred but not required.

Responsibilities

• Uphold high retail standards and provide an in-store experience aligned with company standards.
• Initiate conversations with customers, build relationships, identify their interests, and suggest products suited to their needs and preferences.
• Assist customers in fitting rooms and provide information and advice about product performance, features, and specifications.
• Promote the rewards program, lead the team toward loyalty goals, and consistently achieve personal sales targets while contributing to store performance.
• Learn about new products and trends to better engage customers.
• Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
• Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
• Merchandise designated areas according to brand guidelines, adapting as needed to support sales and visual impact.
• Ensure adherence to company policies, procedures, and operational guidelines.
• Respond promptly to customer or employee injuries and report them immediately to the Store Manager and Human Resources.
• Participate in Loss Prevention Audits, review results, and execute plans to meet district and company shrink goals.
• Act as Manager on Duty on a rotating basis and assign tasks to team members to support daily goals.
• Provide in-the-moment advice to Sales Associates and Sales Leads and regularly update the Store Manager on performance.
• Assist with onboarding and training new team members in sales behaviors, customer service expectations, loss prevention, and store procedures.
• Address customer concerns professionally and in accordance with company guidelines.
• Execute labor and payroll management plans under the direction of the Store Manager or Assistant Store Manager to maximize sales and productivity.
• Anticipate business needs such as deliveries, peak traffic, and promotions, and help the team prepare through planning and prioritization.
• Share ideas with the Assistant Store Manager and Store Manager to improve store readiness and visual presentation.

Benefits

• Competitive health, dental, and vision insurance.
• Optional short- and long-term disability insurance.
• 401(k) with company match.
• Employee assistance program.
• Employee discounts.
• Flexible schedule.
• Holiday pay.
• Paid time off, including vacation and sick time.
• Bonuses based on achieving store and personal targets.
• Four weeks of paid parental leave for eligible employees who are new parents.
• Flexible Fridays.
• Tuition reimbursement.
• Resources supporting physical, emotional, social, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed