Retail Floor Supervisor - Helly Hansen

Kontoor Brands, Inc.•Denver, CO

4d•$20 - $26•Onsite

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and coordinating day-to-day store execution. The role supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The supervisor acts as Manager on Duty on a rotating basis and helps the team achieve sales, service, operational, and shrink goals. The position involves engaging customers, learning their needs and preferences, recommending products, assisting in fitting rooms, promoting the rewards program, and sharing product information. It also includes maintaining visual merchandising, cleanliness, organization, and stock levels; supporting opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety; and assigning tasks, coaching colleagues, and assisting with onboarding and training. The supervisor helps manage labor and payroll expenses under the direction of the Store Manager or Assistant Store Manager. The role requires communicating respectfully with customers and team members; operating store equipment and technology; standing and moving throughout scheduled shifts; assisting customers and handling merchandise; and performing tasks such as lifting, pushing and pulling racks, reaching, bending, crouching, and occasionally assembling displays or rearranging the store layout. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years of age.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts and walk to assist customers, retrieve merchandise, and recover the store.
Ability to lift or maneuver 25 pounds regularly and up to 50 pounds occasionally.
Ability to push and pull full merchandise racks.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
Vision to read labels accurately, assist customers, and perform tasks requiring attention to detail.
Ability to use fine manipulation and grasp to sort and organize clothing, including placing items on hangers, folding, and organizing by color and size.
Open availability, including evenings, weekends, and holidays.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Uphold high customer-service and retail standards to provide an in-store experience aligned with company standards.
Initiate conversations with customers, build relationships, identify their interests, and suggest suitable products.
Assist customers in fitting rooms and recommend products based on their needs and preferences through suggestive selling.
Promote the rewards program, build brand loyalty, and lead the team toward loyalty goals.
Learn about new products and trends and provide customers with information and advice on product performance, features, and specifications.
Achieve personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated store areas according to brand guidelines and adapt displays to support sales and visual impact.
Ensure adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in loss prevention audits, review results, and execute plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis.
Assign tasks to team members to support daily goals and priorities.
Provide in-the-moment guidance to Sales Associates and Sales Leads and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service expectations, loss prevention, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Execute labor and payroll management plans under the direction of the Store Manager or Assistant Store Manager to maximize sales and productivity.
Anticipate business needs such as deliveries, peak traffic, and promotions, and help the team prepare through planning and prioritization.
Identify opportunities to improve visual presentation and store readiness, and share ideas with the Assistant Store Manager and Store Manager.
Model ethical behavior, respect differences, and report concerns or policy violations appropriately.