Helly Hansen - Retail Floor Supervisor - Woodbury Outlet

Kontoor Brands, Inc.•Woodbury, NY

3d•$20 - $26

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and coordinating day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The role includes serving as Manager on Duty on a rotating basis, assigning tasks, supporting team training, helping manage labor and payroll expenses, and contributing to store sales and productivity. The supervisor also helps maintain visual merchandising, store readiness, safety, and loss-prevention standards.

Requirements

Must be at least 18 years of age.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate equipment and technology such as cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts.
Ability to lift or maneuver 25 pounds regularly and up to 50 pounds occasionally.
Ability to push and pull full merchandise racks.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Vision to read labels accurately, assist customers, and perform detail-oriented tasks.
Ability to use fine manipulation and grasp items to sort, organize, hang, and fold clothing.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Uphold high retail standards and deliver customer service aligned with company standards.
Engage customers to understand their interests and recommend products suited to their needs and preferences.
Assist customers in fitting rooms and provide information about product performance, features, and specifications.
Promote the rewards program, build customer loyalty, and help the team achieve loyalty goals.
Learn about new products and trends, meet personal sales targets, and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated store areas according to brand guidelines and adjust presentation to support sales and visual impact.
Follow company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in loss-prevention audits, review results, and carry out plans to meet shrink goals.
Act as Manager on Duty on a rotating basis and assign tasks to support daily goals.
Coach Sales Associates and Sales Leads, provide in-the-moment advice, and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service, loss prevention, and store procedures.
Address customer concerns professionally and according to company guidelines.
Carry out labor and payroll management plans under the direction of the Store Manager or Assistant Store Manager.
Communicate respectfully with customers and team members and operate store technology and office equipment.
Move throughout the store, assist customers, retrieve merchandise, recover the store, and help restock merchandise.
Push and pull merchandise racks, perform occasional manual labor to assemble displays or rearrange the store, and handle merchandise using reaching, bending, crouching, and fine manipulation.