Retail Floor Supervisor

COMMUNITY AID INC•Muhlenberg Township, PA

1d•$17 - $23•Onsite

About The Position

The Retail Floor Supervisor oversees the successful operation of the sales floor and supervises Retail Associates assigned to the Retail Floor. This keyholder may open and close the store as required by business needs and may take responsibility for the overall function of the store when specified store-management roles are absent. The role supports a positive shopping experience, effective retail operations, employee development, and a safe, clean, and organized sales floor.

Requirements

High school diploma or equivalent.
At least six months of retail experience in a service-oriented business is desirable.
Experience effectively managing in a fast-paced, professional work environment.
Ability to handle and maintain confidential information appropriately.
Flexibility and availability to work evenings and weekends regularly.
Proficient in reading, writing, and speaking English.
Valid driver’s license.
Must be eligible to work in the United States without sponsorship.
Consistent attendance and compliance with weekly hours expectations for employment status.
Knowledge of retail operations and their relationship with warehouse operations.
Effective leadership, interpersonal, communication, critical-thinking, problem-solving, organization, prioritization, and judgment skills.
Ability to thrive in a fast-paced environment and maintain a clean, safe, and organized work environment.

Nice To Haves

Associate or bachelor’s degree related to business management.

Responsibilities

Promote CommunityAid’s sales and marketing strategies, including sales-floor layout, merchandising, procurement stocking, product quality, and rag out.
Assist the Assistant Store Manager Retail Floor with designing and implementing seasonal store-layout changes.
Ensure sales-floor presentation, recovery, signage, and dressing-room operations meet standards.
Conduct daily floor walks and share insights with the Assistant Store Manager Retail Floor.
Communicate retail supply needs and provide feedback on the quality of products sent to the sales floor.
Take responsibility for overall store function when designated store-management roles are not present.
Oversee sales-floor interactions to promote a consistent positive shopping experience and deter theft.
Handle customer complaints promptly and professionally.
Follow cash-handling and management procedures; supervise drawer counts, transaction reconciliation, deposits, bank runs when Manager on Duty, and safe security.
Help oversee Retail Floor staff and conduct regular one-on-one meetings with the Retail Floor Trainer and Associates.
Assist with candidate evaluation, interviews, onboarding, and staff integration according to company procedures.
Support training of new Associates on roles, responsibilities, policies, procedures, best practices, and cross-training as needed.
Communicate performance expectations, coach employees, document conversations using performance-management tools, and contribute input to annual reviews.
Promote employee engagement through huddles, team meetings, check-ins, special events, and employee recognition.
Ensure compliance with applicable state and federal laws and CommunityAid policies and procedures, and communicate requirements to Retail Floor staff.
Maintain a safe, clean, and organized sales floor; monitor for hazards and promptly address unsafe conditions.
Perform additional duties assigned by the Store Management Team and support other departments as needed.
Comply with company-established policies and standards.