Retail Floor Ready Associate, Pleasanton Stoneridge - Full Time
About The Position
The Floor Ready Colleague checks receipts entering the building for vendor noncompliance and performs other duties as needed. The role helps provide an exceptional shopping experience for in-store and online customers, supports store recovery and omnichannel initiatives, and audits merchandise for vendor compliance. The colleague reviews vendor boxes, submits charges for noncompliance, performs floor audits, documents and communicates issues, and works with receiving and processing teams to resolve findings. The role also supports asset protection, inventory control, and shortage-prevention procedures.
Requirements
- No education or experience required.
- Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional shopping experience by prioritizing in-store and online customers.
- Assist customers in a helpful and friendly manner, including processing POS transactions, enrolling customers in loyalty programs, and helping them find products.
- Collaborate with store managers, leads, and colleagues to maintain a clean, neat, easy-to-shop environment and meet sales-floor and fitting-room recovery standards.
- Support omnichannel initiatives and learn new technology.
- Maintain working knowledge of Floor Ready best practices.
- Review vendor boxes for noncompliance and submit applicable charges using the MC9090 RF Handheld.
- Perform floor audits on merchandise that was unopened or may have been missed on the receiving dock.
- Photograph and communicate issues outside the scope of designated audits by phone or email to the Store Operations Analyst, and review them on weekly team conference calls.
- Understand receiving and processing team functions and partner with the processing team to resolve audit findings and vendor issues.
- Communicate merchandise or system issues to OVM or CSX.
- Follow asset protection, inventory control, and compliance procedures.
- Execute shortage-prevention initiatives.
- Maintain dependable attendance and punctuality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
