Seasonal Retail Sales Associate, Pleasanton Stoneridge

Macy's•Pleasanton, CA

8d•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and work toward sales goals through customer engagement and effective selling behaviors. The role is centered on customer service and is more than cashiering; it also involves keeping the shopping area clean, organized, and welcoming. Daily work includes preparing the sales floor, reviewing sales goals and information about new arrivals, popular products, trends, and promotions, and engaging customers in friendly, personal conversations. Colleagues maintain a shoppable space by merchandising new merchandise, processing damages, testers, and selected merchandise for return to vendors, updating signs and prices, and supporting merchandise moves. They also share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, dependable service, continuous improvement, and achieving individual and store results are emphasized. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Willingness to meet daily sales-goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations, and connect customers with appropriate products and services.
Engage customers and use effective selling behaviors to achieve daily sales goals and build customer loyalty.
Prepare and maintain a clean, organized, inviting, and shoppable sales floor.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Update signs and pricing and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of interactions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.