Seasonal Sales Associate - Stoneridge

POP MART • Pleasanton, CA

6d • Onsite

About The Position

POP MART is a global pop culture and entertainment company that develops and operates intellectual property with artists and designers, creating products and experiences for consumers. Its portfolio includes characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono, and MOLLY.

The Seasonal Sales Associate is a brand ambassador who helps create memorable shopping experiences by sharing product knowledge and enthusiasm for POP MART characters and collectibles. The role supports daily store operations, maintains an engaging shopping environment, and provides exceptional service during the holiday season. This is a temporary seasonal position intended to meet increased business needs during the holiday shopping period. Employment is expected to end at the close of the designated seasonal period, though the end date may vary with business needs. Continued employment may be considered but is not guaranteed.

The position is based in Pleasanton, California, in the Retail department, and pays a fixed rate of $17.28 per hour. It is temporary, seasonal, non-exempt, and eligible for overtime in accordance with applicable laws.

Requirements

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills, including the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability for mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.
• Ability to frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Ability to stand and walk for extended periods, typically 6–8 hours per shift.
• Ability to frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
• Ability to perform repetitive tasks such as stocking, unpacking shipments, pricing products, and organizing inventory.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.

Nice To Haves

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Responsibilities

• Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
• Share product knowledge, character stories, and enthusiasm for POP MART collectibles.
• Recommend products and engage with customers to help them find items they will enjoy.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Keep the store clean, organized, visually appealing, and consistent with POP MART brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow merchandise-handling and loss-prevention procedures.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming environment.
• Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.

Benefits

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• Collaborative, inclusive, and creative team environment.
• Hands-on experience with a growing pop culture and collectible brand.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability; continued employment is not guaranteed.
• Any applicable benefits and paid leave as required by law or Company policy.
• Overtime pay eligibility in accordance with applicable federal, state, and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed