Beauty Advisor - MAC, Pleasanton Stoneridge - Full Time
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering product advice, conducting demonstrations, providing tailored consultations such as makeup application and skincare recommendations, and staying current on beauty trends and product innovations. The advisor builds and manages customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Colleagues prepare the sales floor by reviewing goals, new arrivals, best sellers, trends, and promotions. They welcome customers, engage them in personal conversations, maintain the counter and sales floor, update signage and pricing, and assist with merchandise moves. They share loyalty program benefits, support teammates, and work to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers.
Responsibilities
- Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining beauty products and their benefits.
- Offer beauty advice and tailored consultations, including makeup application and skincare recommendations.
- Stay informed about beauty trends, new products, promotions, and product launches.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and exceed daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support colleagues through honest, caring, and collaborative teamwork.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
