Beauty Advisor - MAC, Pleasanton Stoneridge - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert who helps customers with beauty products and creates personalized, inspiring shopping experiences that build confidence and drive sales. You offer expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and achieving sales goals. You help maintain a clean, organized, and shoppable sales floor; keep current on arrivals, promotions, and trends; support merchandise moves; and provide warm, collaborative service to customers and colleagues. The role includes use of point-of-sale technology and digital tools, participation in sales events and ongoing training, and customer outreach related to credit accounts and loyalty benefits.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology needed for job functions, including handheld equipment and cash registers, and to process register transactions.
Responsibilities
- Welcome customers and create friendly, personal conversations that build customer relationships.
- Provide personalized beauty consultations, product recommendations, demonstrations, makeup application, skincare recommendations, and education on product benefits and use.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, clienteling tools, and personalized service.
- Achieve and surpass daily sales goals by delivering exceptional customer service.
- Promote new products, product launches, offers, sales events, and loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Support teammates with honesty, care, and collaboration.
- Thank customers sincerely and ensure they have what they need before they leave.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
