Asset Protection Detective, Pleasanton Stoneridge - Full Time

Macy's • Pleasanton, CA

7h • Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role contributes to loss prevention while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation.

You will support investigations and shortage reduction, prepare documentation and evidence, and help colleagues understand asset protection protocols. The role may include responding to alarm calls, special assignments, providing first aid when needed, and testifying in court for criminal and civil cases as needed. Full-time colleagues are typically scheduled 30 or more hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to access and review written and electronic information and use office and computer systems.
• Ability to move within the work environment and interact with workplace materials as needed.
• Ability to stand and walk for prolonged periods around the store or department.
• Ability to apprehend shoplifters.
• Ability to remain for long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear and timely reports, statements, evidence, and documentation related to theft incidents, investigations, audits, and assigned activities.
• Identify, investigate, and respond to theft and dishonest activity; support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards regarding apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Train or coach colleagues on protocols that help protect company assets.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed