Retail Floor Ready Associate, Menlo Park - Full Time

Macy's

9d • Onsite

About The Position

The Floor Ready Colleague checks receipts entering the building for vendor noncompliance and performs other duties as needed. The role also supports an exceptional in-store and online customer experience, maintains store presentation and recovery standards, and works with store teams to address vendor, merchandise, and system issues. The position uses the MC9090 RF Handheld to review vendor boxes and submit charges, conducts floor audits, documents issues, and supports receiving, processing, asset protection, and inventory-control procedures.

Requirements

• No education or experience required.
• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Check receipts entering the building for vendor noncompliance.
• Provide an exceptional shopping experience for in-store and online customers.
• Serve customers helpfully and courteously, including processing POS transactions, enrolling customers in loyalty programs, and helping them find merchandise.
• Collaborate with store managers, leads, and colleagues to maintain a clean, neat, easy-to-shop environment and meet sales-floor and fitting-room recovery standards.
• Support Omni Channel initiatives and learn new technology.
• Maintain a working knowledge of Floor Ready Best Practice.
• Review vendor boxes for noncompliance and submit charges using the MC9090 RF Handheld.
• Perform floor audits on merchandise that was not opened or may have been missed on the receiving dock.
• Photograph and communicate issues beyond the scope of designated audits to the Store Operations Analyst by phone or email, and review them on weekly team conference calls.
• Understand receiving and processing team functions and partner with the processing team to resolve audit findings and communicate vendor issues.
• Communicate merchandise or system issues to OVM or CSX.
• Follow asset protection, inventory-control, and compliance procedures.
• Ensure shortage-prevention initiatives are executed.
• Maintain dependable attendance and punctuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed