Retail Sales Associate, Menlo Park - Full Time
About The Position
As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with appropriate products and services. Working on the sales floor or in fitting rooms, you use warmth, product knowledge, and a personal approach to build trust, meet sales targets, and inspire customer loyalty. You also help keep the shopping area clean, organized, and inviting. Colleagues review sales goals, learn about new arrivals, popular items, trends, and promotions, and engage customers through friendly, personal conversations. They maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere, personal close to each interaction. The role involves teamwork, ongoing learning, and working toward individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to begin a new venture, and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with a warm welcome and personalized conversations to understand their needs and build customer relationships.
- Recommend products and services using product knowledge, current trends, and information about new arrivals, popular items, and promotions.
- Use smart selling behaviors to achieve daily sales goals and meet sales targets.
- Share the benefits of the Macy’s Loyalty program and provide a positive, personalized closing to customer interactions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
