Full Time Assistant Manager - Menlo Park Mall

Store • Edison, NJ

2d • Onsite

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations. The role focuses on providing excellent Guest service, managing staff effectively, executing sales and marketing strategies, and maintaining a positive experience for Guests and associates. You will lead scheduled shifts, support team development, drive sales, oversee merchandising and inventory, maintain operational and safety standards, and help resolve Guest issues.

Performance is measured against annual store objectives and corporate goals, including decision-making and execution, financial results, Guest and associate experience, talent management, operational standards, team collaboration, communication, performance, and stakeholder feedback. This description is not exhaustive; supervisors may assign additional appropriate functions and requirements. Employment is at will, and Build-A-Bear reserves the right to change the job description or assign tasks as appropriate.

Requirements

• At least 2 years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Behavioral traits for success include thriving in a high-engagement Guest experience environment; balancing creativity and fun with accountability and dependability; connecting with and inspiring others to drive results; exercising common sense and sound judgment in ambiguous situations; showing initiative and self-direction; uniting teams; adapting to a dynamic environment while remaining calm under pressure; leading with a confident, engaging, extraverted style; and maintaining a positive outlook in challenging circumstances.

Nice To Haves

• 2–4 years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• Associate’s degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning associates’ daily work, managing break schedules, prioritizing tasks, and serving as a role model leader.
• Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts, and enforce and follow Build-A-Bear Workshop policies, procedures, and standards.
• Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
• Recommend appropriate disciplinary actions and assist in delivering corrective actions when violations occur, including matters involving store security and cash management, product confidentiality, safety, attendance, and business conduct.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use common sense and independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Benefits

• Comprehensive benefits intended to support associates’ health, well-being, and long-term financial security; the full benefits list is provided on the company careers benefits webpage.
• Ability to earn a monthly bonus based on the store’s sales results versus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED