Retail Floor Lead

Vuori, Inc•Farmington, UT

4d•$17 - $19

About The Position

The Retail Store Floor Lead leads the retail sales team by example, building customer connections and communicating Vuori’s brand values through product knowledge and an optimistic outlook. The role encourages the team to maintain Vuori’s standards for retail sales and customer experience. As a member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports customer service, sales goals, product knowledge, daily store operations, and team leadership. The position works morning and/or evening shifts of eight hours, five days per week, with open and flexible availability. Compensation is $17.00–$19.00 per hour, plus team-pulled commission.

Requirements

Open and flexible availability, including morning and/or evening shifts; ability to work eight-hour shifts five days per week.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion landscape and activewear to serve customers as an expert.
Lead completion of projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the guidance of the Retail Store Manager, to give their best effort and meet punctuality and role responsibilities.