Retail Floor Lead

Vuori•Farmington, UT

About The Position

Vuori’s Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic approach. The Floor Lead helps the team maintain retail sales and customer experience standards, supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The role includes delivering memorable customer experiences, supporting day-to-day store operations, helping achieve sales goals in a team-based commission environment, and contributing to store maintenance, merchandising, and team management. The position requires open and flexible availability for morning and/or evening shifts of eight hours, five days per week.

Requirements

Open and flexible availability for morning and/or evening shifts, working eight-hour shifts five days per week.
Strong punctuality and attendance, including adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, building relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay knowledgeable about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and help achieve sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion landscape, particularly activewear, to serve customers as an expert.
Lead the team in completing projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.