Retail Floor Lead

Vuori•Torrance, CA

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. This role helps the team maintain Vuori’s standards for retail sales and customer experience, supervises the sales floor, delegates work, and serves as a go-to person. As a member of the store leadership team, the Floor Lead assists with leadership duties under the direction of the Store Manager and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports daily store operations and sales goals, delivers excellent customer experiences, contributes to inventory and merchandising needs, and helps maintain a safe, organized store. The position is scheduled for eight-hour shifts, five days per week, with availability for mornings and/or evenings and at least one weekend day.

Requirements

Availability for morning and/or evening shifts, working eight-hour shifts five days per week, including at least one weekend day.
Strong punctuality and attendance, with adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including building customer relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, prioritizing the customer experience.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share knowledge with customers and the team.
Lead day-to-day store operations when the General Manager or Assistant Store Manager is not present.
Motivate the sales team and help achieve sales goals in a team-based commission environment.
Develop product knowledge across fashion and activewear to serve as an expert for customers.
Lead team projects while keeping the focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their best effort and meet punctuality and role responsibilities.