Retail Floor Lead

Vuori, Inc•Upper Merion Township, PA

4d•$20 - $23

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to maintain Vuori’s retail sales and customer experience standards. As part of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports daily store operations, customer service, sales goals, inventory needs, store maintenance, visual merchandising, and opening and closing procedures. The role is scheduled for eight-hour shifts, five days per week, with availability for at least one weekend day.

Requirements

Available mornings and/or evenings and able to work eight-hour shifts, five days per week, including at least one weekend day.
Demonstrated punctuality and attendance, with adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating positive customer experiences, engaging in social selling, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build product knowledge in fashion and activewear to serve customers as an expert.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.