Retail Floor Lead

Vuori•Salt Lake City, UT

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role helps the team maintain retail sales and customer-experience standards and is a key member of the store leadership team, supervising the floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver an exceptional customer experience, supports daily store operations, motivates the team to achieve sales goals in a team-based commission environment, and assists with store maintenance, visual merchandising, inventory needs, and opening and closing procedures. The position requires morning and/or evening availability, eight-hour shifts five days per week, and availability for at least one weekend day.

Requirements

Available mornings and/or evenings and able to work eight-hour shifts, five days per week.
Available to work at least one weekend day.
Demonstrate punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with honest, knowledgeable feedback about merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across fashion and activewear to serve as an expert for customers.
Lead the team in completing projects while maintaining focus on customer experience.
Communicate inventory needs in support of business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.