Retail Floor Lead

Vuori•King of Prussia, PA

About The Position

The Retail Store Floor Lead leads the retail sales team by example, connects with customers, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead encourages the team to maintain Vuori’s retail sales and customer-experience standards and is a key member of the store leadership team, supervising the retail floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The position leads day-to-day store operations when the Store Manager or Assistant Store Manager is not present, supports sales goals in a team-based commission environment, and helps maintain store operations, visual merchandising, inventory, and customer experience. The schedule is 8-hour shifts, five days per week, with morning and/or evening availability and at least one weekend day required.

Requirements

Availability for morning and/or evening shifts, 8 hours per shift, five days per week, including at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including the ability to create experiences, build customer relationships, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives an excellent experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find customer sizes, and provide knowledgeable feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge of the broader fashion and activewear landscape to serve as a customer expert.
Lead team projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including product restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.