Retail Floor Lead- South Congress

Vuori, Inc•Austin, TX

6d•$17 - $20•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. As part of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the role assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver a strong customer experience, supports day-to-day store operations, motivates the team toward sales goals, and contributes to store maintenance, merchandising, inventory communication, and team management. The role requires morning and/or evening availability for 8-hour shifts, five days per week, including at least one weekend day.

Requirements

Available mornings and/or evenings for 8-hour shifts, five days per week, and at least one weekend day.
Demonstrated punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including the ability to create experiences, build customer relationships, and handle concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience.
Take ownership of the sales floor and team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by sharing product details, new products, and replenishment information, and inviting customers to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion and activewear landscape.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.