Retail Floor Lead- South Congress

Vuori•Austin, TX

4d•Onsite

About The Position

The Retail Store Floor Lead helps lead Vuori’s retail sales team by example, builds connections with customers, and communicates the brand’s values through product knowledge and an optimistic approach. The role encourages the team to maintain Vuori’s standards for sales and customer experiences. As part of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The position leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent, helps the team achieve sales goals in a team-based commission environment, and supports store maintenance, sales strategy, community engagement, and team management. The Floor Lead works 8-hour shifts, five days per week, with availability for morning and/or evening shifts and at least one weekend day.

Requirements

Availability for morning and/or evening shifts.
Ability to work 8-hour shifts, five days per week, and at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, developing customer relationships, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Willingness to develop new skills and respond to feedback.

Responsibilities

Help create an unforgettable customer experience and ensure customers receive attentive service.
Take ownership of the sales floor and guide the sales team in prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, replenishment, and upcoming events.
Stay informed about new and popular products and share knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead the team in completing projects while keeping customer experience a priority.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow responsibility, protocol, and safety standards when opening and closing the store.
Encourage employees to give their best effort and meet punctuality and role responsibilities.