Retail Floor Lead, Natick Mall

Vuori•Natick, MA

3d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The role helps the team maintain Vuori’s retail sales and customer experience standards. As a member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver memorable customer experiences, supports sales goals, and leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent. The role also contributes to store maintenance, merchandising, inventory communication, team development, and safe opening and closing procedures.

Requirements

Available mornings and/or evenings and able to work 8-hour shifts, 5 days per week, including at least one weekend day.
Demonstrate punctuality and reliable attendance in adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, building relationships, embracing the social aspect of sales, and positively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience.
Take ownership of the sales floor and sales team, keeping the customer experience the first priority.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay knowledgeable about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as a customer resource.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs in support of business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their best effort and meet punctuality and role responsibilities.