Sales Supervisor - Natick Mall

Warby Parker • Natick, MA

1d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to help create exceptional customer experiences. Sales Supervisors contribute to the business through face-to-face customer interactions across the company’s U.S. and Canadian retail locations. The role involves sharing Warby Parker’s story and mission on the sales floor, contributing to process ideation and improvement, and taking part in special projects. The Sales Supervisor leads selling, front-of-house operations, and team touch-bases when a manager is not present, and opens and closes the store.

Requirements

• Professional retail experience at a customer-focused company, plus at least 6 months in a management position.
• Exceptional interpersonal and communication skills to deliver high-quality customer service.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit and a proactive approach.
• Curiosity and eagerness to learn.
• Team-oriented and passionate about helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Self-motivated, takes pride in work, and committed to strong performance.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and provide thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
• Lead by example as an upbeat, flexible team player.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Benefits

• Full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; retirement savings plan (401(k)); parental leave, including for non-birthing parents; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program (EAP); bereavement support; optical education reimbursement; and free eyewear.
• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Eligible non-exempt employees receive overtime pay when required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed