Seasonal & Regular Commission Sales - Natick Mall

Nordstrom•Natick, MA

19h•Onsite

About The Position

At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential. Whatever your department, your #1 job is the same: help customers feel good and look their best. The role involves various departments including Women's Apparel, Shoes, Men's Apparel, Lingerie, Kids Apparel & Shoes, and Jewelry, Handbags, Accessories & Luggage. In each department, the focus is on building lasting relationships, offering styling suggestions, providing product expertise, and creating a seamless customer experience. A key aspect of the role is conducting bra fittings in Lingerie, for which Nordstrom will provide training. The job also emphasizes delivering Nordstrom's 5-Point Selling Standard, building a personal customer base, offering honest style and fit feedback, and achieving personal sales goals. Keeping the department customer-ready, staying current on product knowledge and trends, and contributing to a positive team environment are also crucial. The role requires flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods, and may require supporting other departments.

Requirements

A genuine passion for fashion, styling, and customer experience.
A self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
A team-first mindset, looking for ways to help your teammates and department succeed.
Comfort with technology and digital selling tools.
The ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods.
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling.
Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

This role may also require occasional flexibility to support other departments.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns trust and drives loyalty.
Set and achieve personal sales goals, and stay accountable to results.
Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive.
Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal).
Conduct bra fittings with customers in the fitting room by measuring for size and providing appropriate fit and style guidance.
Partner with expecting and new parents to help them navigate baby essentials, including shoes and baby gear.