Commission Sales - Home Department - Natick Mall

Nordstrom • Natick, MA

3d • Onsite

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as effective teammates, and meeting sales goals. This is a professional sales role with commission earning potential. In the Home department, the employee helps customers create spaces they love by offering personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories. The role uses product knowledge, design awareness, and a consultative sales approach to recommend solutions that suit customers’ style, needs, and lifestyle. Employees build lasting customer relationships through exceptional service and follow-up, supporting customers through moves, entertaining, seasonal updates, and home redecorating.

Hours vary by week according to business needs and may include evenings, weekends, holidays, and event shifts. The role may occasionally require flexibility to support other departments. Pay is listed as $15.25 per hour; commission varies based on merchandise sold. The position may also be eligible for performance-based incentives or bonuses.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs, including evenings, weekends, and holiday or event shifts.
• Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to earn customer trust and loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
• Stay current on product knowledge and trends to serve as a trusted resource.
• Support the team each shift, communicate openly, contribute to a positive team environment, and help maintain department productivity.
• Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
• Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
• Provide personalized recommendations across home categories including bedding, bath, kitchen, tabletop, décor, and gifts.
• Assist customers with home-related needs such as moving, entertaining, seasonal updates, and redecorating.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits.
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Potential eligibility for performance-based incentives or bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed