Commission Sales - Home Department - Burlington

Nordstrom•Burlington, MA

About The Position

This professional sales role in Nordstrom’s Home Department focuses on helping customers create spaces they love through personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories. The employee uses product knowledge, design awareness, and a consultative sales approach to identify solutions that reflect customers’ styles, needs, and lifestyles. They build lasting relationships through exceptional service and follow-up, supporting customers through moving, entertaining, seasonal updates, and home redecorating. The role includes delivering Nordstrom’s 5-Point Selling Standard, growing a personal customer base through in-store interactions, outreach, and digital tools, and meeting personal sales goals. Employees help keep the department customer-ready, maintain product knowledge, and contribute to a productive team environment. Schedules vary according to business needs and may include evenings, weekends, holidays, and event shifts; occasional support for other departments may be required. The position involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent use of the hands. Employees handle bulky or awkward merchandise, including reaching and lifting items overhead, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds. The listed hourly pay range is $15.25–$15.25. Commission varies by merchandise sold; apparel, shoes, and accessories sales typically range from 3% to 14.5%. The role may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits including medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift and frequently bend, twist, squat, flex, reach, and use hands to grasp, manipulate, push, and pull.
Ability to handle bulky and awkwardly shaped items, reach and lift items overhead, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories.
Be flexible to support business needs, including evenings, weekends, peak periods, holidays, event shifts, and occasionally other departments.