Sales Supervisor - Natick Mall
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor, a role similar to a Keyholder, to create exceptional customer experiences and contribute directly to the success of its retail business. The Sales Supervisor shares the company’s story and mission with customers, supports process ideation and improvement, and participates in special projects. The role promotes an efficient, inclusive, service-minded retail environment and leads selling, front-of-house operations, and team touch-bases when a manager is not present. The Sales Supervisor also opens and closes the store and helps foster an inclusive culture by treating customers and colleagues with respect.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver customer service.
- Ability to stay calm under pressure and adapt quickly.
- Entrepreneurial spirit and initiative.
- Curiosity and eagerness to learn.
- Team-oriented approach and passion for helping customers and teammates.
- Innovative, proactive problem-solving skills.
- Pride in work and self-motivation to perform at a high level.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and provide thoughtful, honest style advice.
- Develop innovative, entrepreneurial ideas to reinvent the glasses-shopping experience.
- Lead by example as an upbeat, flexible team player.
- Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster an inclusive culture by treating customers and colleagues with respect.
- Participate in process ideation and improvement and special projects.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
