Retail Floor Lead, Natick Mall

Vuori, Inc•Natick, MA

4d•$19 - $22•Onsite

About The Position

The Retail Store Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead helps the team maintain Vuori’s retail sales and customer experience standards and is a key member of the store leadership team, supervising the sales floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. When neither manager is in the store, the Floor Lead leads day-to-day operations. The role also supports sales goals, customer relationships, inventory communication, store maintenance, visual merchandising, and opening and closing procedures.

Requirements

Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
Demonstrate punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay knowledgeable about new and top-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion landscape, particularly activewear, to serve as an expert for customers.
Lead the team in completing projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their best effort and adhere to punctuality and role responsibilities.