Retail Floor Lead, Natick Mall

Vuori•Natick, MA

3d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, building customer connections and communicating Vuori’s brand values through product knowledge and an optimistic outlook. The role supports the team in maintaining the company’s retail sales and customer experience standards. As a key member of the store leadership team, the Floor Lead supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps create a memorable customer experience, leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent, supports sales goals in a team-based commission environment, and helps maintain store operations, merchandising, and safety standards.

Requirements

Available for morning and/or evening shifts and able to work eight-hour shifts, five days per week.
Available to work at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and give customers knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishments, and inviting customers to upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is absent.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as a customer expert.
Lead the completion of projects while keeping customer experience a priority.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and protocols when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.